FAQ
Frequently Asked Questions
How many days will you have my item?
Every Design that we create is by hand and each stone is placed one at a time. Once we have the item, depending on what the design may be.
It can take anywhere from 2 days to 1 week.
How soon will my order be sent out?
When your item is finished we will ship it back by the method you chose at order placement.
Rush delivery may be available if requested.
Crystal Shirts/Shoes
Time is needed to complete the order and for it to be done to the best of our ability.
Although we do keep in mind that you would like your product back. So we use all of our time to
make your product look perfect, because we would like your continued business.
If you would like a rush order, please e-mail us at Topshelf55@Bellsouth.net.
This way will can try to accommodate your request.
What size Swarovski Crystal do you use?
We use sizes SS 5, SS 6, SS 7, SS 8, SS 9, SS 12, SS 16, etc.
While working on your item if there are spaces which require us to use smaller
sizes, we will do so to make the product perfect.
Where do I send my item?
You can send it to:
9903 NW 80th Way
Hialeah Gardens FL 33016
Before you send the items please call us Describing what you would like the design to be.
You can reach us from 11am to 9pm Eastern Time at1-866-447-9855 or 305-604-9855.
You can also call 305-370-4213 at anytime.
Do you accept international orders?
Yes, please contact us and we will make the appropriate arrangements. We will be more then willing to
accommodate you.
What kind of Guarantee is there on the work you do?
We take what we do very seriously, so we stand behind everything we customize 100%.
If you feel in any way that you are not satisfied. Contact us and we can come to a resolution.
Will the crystals stay?
Yes! However, you do want to treat it with the upmost importance. We will also give you some extra Swarovski Crystals.
Since we value your business. We will give you one better!
If something happens we will fix the item for free, as long as you pay shipping and handling.
Can I take the crystals off in the future?
You are able to remove them at anytime. Although please make a note tha we Are Not responsible for the damamge that may be caused while removing the crystals.
